Terms of Service
Welcome to SoftWave's Terms of Service. By accessing or using our custom software solutions, you agree to comply with these terms. If you do not agree, please refrain from using our services.
SoftWave is dedicated to providing innovative and tailored software solutions for enterprises. Our services are designed to enhance operational efficiencies and drive business growth while ensuring the highest standards of quality and security.
These Terms of Service govern the relationship between you and SoftWave, located at 5420 BC-93, Radium Hot Springs, BC V0A 1M0, Canada. For inquiries, you can reach us at our email: partners@softwaveplus.com or call us at +1 800-767-1611.
By using our services, you agree to use them only for lawful purposes and in a manner that does not infringe upon the rights of any third party. You are responsible for ensuring that your use of our services complies with all applicable laws and regulations.
SoftWave reserves the right to modify or discontinue any aspect of our services at any time without prior notice. We will not be liable for any modifications, delays, or interruptions in the availability of our services.
Intellectual Property Rights: All content, software, and materials provided by SoftWave are the intellectual property of SoftWave or our licensors. You may not reproduce, distribute, or create derivative works from our services without express written permission.
Limitation of Liability: SoftWave shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our services. Our liability for any direct damages shall be limited to the amount paid for the service in question.
Your privacy is important to us. We collect and use your information in accordance with our Privacy Policy, which is incorporated by reference into these Terms of Service. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
These Terms of Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be resolved in the courts located in Radium Hot Springs.
If you have any questions regarding these Terms of Service, please contact us at partners@softwaveplus.com or call us at +1 800-767-1611. We are here to assist you and ensure that your experience with SoftWave is both productive and fulfilling.
Terms of Return
At SoftWave, we pride ourselves on delivering high-quality custom software solutions tailored to meet the needs of enterprises. We understand that sometimes the products or services may not meet your expectations. To ensure your satisfaction, we have established a comprehensive Return Policy that outlines our terms and conditions for returns.
Our return policy is designed to be straightforward and fair. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your product. We believe in empowering our clients, and this policy reflects our commitment to your satisfaction.
To initiate a return, please contact our customer support team at partners@softwaveplus.com or call us at +1 800-767-1611 . Our representatives are available to assist you and will guide you through the return process. Please provide your order number and details of your purchase to expedite the process.
Returned items must be in their original condition and packaging. Software licenses that have been activated or downloaded are not eligible for return, as they cannot be reused once they are activated. For physical products, please ensure that all components, manuals, and accessories are included in the return package.
Once we receive your return request, it will be processed within 5-7 business days. Upon approval, we will issue a refund to your original payment method. Please note that shipping costs incurred during the original purchase are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.
In cases where products are defective or damaged upon arrival, please notify us within 48 hours of receipt. We will arrange for a replacement or a full refund at no additional cost to you. At SoftWave, we strive to ensure that every client receives not only the best products but also exceptional customer service.
If you have any questions or concerns regarding our Return Policy, do not hesitate to reach out. Our goal is to provide clarity and support throughout the entire process. We appreciate your business and are dedicated to maintaining a transparent and customer-friendly return experience.
We encourage you to review our Terms of Return prior to making a purchase. Understanding our policies will help you make informed decisions and ensure a seamless transaction with SoftWave. We are here to help you find the right software solutions for your enterprise needs.
Thank you for choosing SoftWave. We look forward to continuing to serve you with our custom software solutions and ensuring your satisfaction with every purchase. Your trust is invaluable to us, and we are committed to upholding our promise of quality and reliability.
For further inquiries, please visit us at our office located at 5420 BC-93, Radium Hot Springs, BC V0A 1M0, Canada . Our team is always ready to assist you in finding the perfect software solutions tailored for your enterprise.